Returns & Exchanges
At Kosiner Jewelry, we want you to be completely satisfied with your purchase. If you are not delighted with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Secure Your Jewelry
Place the jewelry in its original presentation box and include all certificates, appraisals, and promotional materials inside a secure shipping carton.
Ship Your Return
Affix the prepaid label to the outside of your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Quality Review and Refund
Once our gemologists inspect the returned item to verify its condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing